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Privacy Policy

Privacy Policy

This Privacy Policy explains how Petal House processes personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, delivery, and on-site setup. It applies to visitors, customers, and business contacts who interact with the website or our services.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01

How We Use Data

We use personal data to respond to inquiries, prepare design consultations, issue quotes, confirm deposits and dates, coordinate final details, arrange delivery and on-site setup, process payments, maintain records, improve the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and understand general usage patterns.

Each processing activity is tied to a specific operational need.
02

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, delivery coordination, and technical maintenance. Where a third party handles data on our behalf, it is expected to use the information only for the assigned task and to apply appropriate confidentiality and security measures.

Operational partners receive only the information needed for their role.
03

Legal Disclosures

We may disclose personal data when required to comply with law, a valid request from a public authority, a court order, or to protect our rights, customers, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is reasonably necessary in the circumstances.

Contact Information

Email contact
[email protected]
Telephone contact
+994 50 510 63 67
Postal address
29, Babək Küçəsi, Cəlilabad, AZ
Privacy contact
[email protected]

Use the listed contact details for privacy questions, data requests, or policy-related correspondence.

Contact Page

Data handling overview

How information is collected and how cookies work

01 · Collection

Data We Collect

We may collect identification and contact details, event and order information, communication content, delivery and setup instructions, payment-related records, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process details needed to prepare quotes, confirm dates, coordinate venue access, and manage the agreed floral design process.

The data collected depends on the inquiry, order, or consultation requested.
02 · Sources

Sources of Data

We receive data from website forms, messages, calls, consultation discussions, and order confirmations. We also obtain limited technical information automatically when the website is used, and we may receive operational details from payment providers or service partners involved in fulfilling an order.

Most information comes directly from the person placing the inquiry or order.
03 · Cookies

Types of Cookies

Essential cookies support page functions and security. Preference cookies remember basic settings. Analytics cookies help us understand how the site is used and whether pages perform properly. We do not use cookies to collect more information than is needed for these purposes.

Different cookies serve different operational functions on the site.
04 · Controls

Cookie Controls

We use standard cookies and similar technologies for site operation, basic analytics, and preference handling. Where the browser allows, users may block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.

Cookie settings can usually be adjusted in the browser or device used to access the site.

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights depend on the nature of the data and the legal basis for processing.

To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

Requests are reviewed against identity and record-matching checks before action is taken.

We keep personal data only for as long as needed to handle inquiries, complete orders, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.

Retention depends on the purpose of the record and any legal or accounting requirement.

When we update this policy, we will post the revised version on the website and apply the new text from the stated effective date. If a change materially affects how personal data is handled, we may provide an additional notice through the site or another reasonable channel.

The policy may be revised to reflect changes in our practices or legal requirements.